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Terms of use - Timalfes Cosmetics



All products and services available at are governed by the Terms and Conditions and the Privacy Policy. Any product-related information, such as product availability and features, and any other relevant information is available on the product page.


The terms and conditions of the use of the website, of which the Privacy Policy is an integral part, as well as any modification or change thereof, shall be governed by Greek law, and any dispute relating thereto shall be subject to the exclusive jurisdiction of the courts of Giannitsa.

Any provision of these terms found to be in breach of the above legal framework or to become invalid shall be automatically void and shall be withdrawn from the present, without in any way undermining the validity of the other terms.


We welcome you to, the online store of Timalfes Cosmetics, based in Giannitsa, Pella and provide its services to you, visitors or customers only by accepting the following Terms of Use on your behalf. Please read them carefully to make sure you agree, as you visit or buy through, you accept them automatically. It is also noted that the use or purchase of any other services coming from the online store is subject to these terms of use, except in cases where deviations from these terms are expressly stated.


Timalfes Cosmetics reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store. It also undertakes to inform users of any modifications as well as of any change through the website of this e-shop. It is clarified that changing terms does not take orders that you have already done.


The site is owned by Timalfes Cosmetics, based in Giannitsa, Pella, Bafras & Philippou, Post Code 58100, Greece, Tax Office Giannitsa and VAT No EL 059578941. The natural cosmetic products that appear on the website are prepared for Timalfes Cosmetics and honey, as well as all derivatives of the hive, is our production, certified by Bio Hellas.


Timalfes Cosmetics recognizes the importance of the security of your personal data as well as your electronic transactions and takes all the necessary measures, using the most modern and advanced methods, to ensure maximum security. All information that relates to your personal information and your transactions is secure and confidential. The security of the Timalfes Cosmetics online store is achieved through the following methods:

- Customer Recognition

Codes used to identify you is two: the entrance code (e-mail or username) and the personal password, which each time you enter them, gives you access with absolute security to your personal information.

You are given the ability to change your personal password and e-mail address as often as you like. The only person who has access to your information is you through the above codes and you are solely responsible for maintaining secrecy and hiding it from others.

In case of loss or leakage, you should immediately notify us, otherwise Timalfes Cosmetics online store is not responsible for the use of the password by an unauthorized person. We strongly recommend that you change your password at regular intervals and avoid using the same and easily detectable codes (e.g., birthdates). We also suggest that you use not only letters and numbers but also symbols).

- Business Transaction

Confidentiality is self-evident. The same basic principles governing classic transactions also apply to e-commerce. All information transmitted by the user / member to Timalfes Cosmetics is confidential and Timalfes Cosmetics has taken all necessary measures to use them only to the extent that this is considered necessary in the context of the services provided. Some of the measures taken are the following:Only authorized employees have access to your transaction information and only when is necessary, e.g. to handle your requests. Timalfes Cosmetics does not disclose the details of their customers and transactions unless they have written authorization from you or this is required by a court order or decision of another public authority. If Timalfes Cosmetics uses third parties to support its systems, it ensures secrecy. Subject to the provisions of Chapter 7 of this Privacy Policy, you may request that any information be retained for you, as well as their correction if you can substantiate the existence of an error.For your own safety, you should also treat all information provided through the Service as confidential and not make any disclosure to third parties.

- Customer Protection reserves the right to ask you to send us an ID card and a residence permit by fax, e-mail or mail to an order amounting to more than € 250. We are sorry for the inconvenience we bring to you, but these measures prove our will to protect our customers from possible frauds.


You may return a product and pay you the price if you notify us in writing via the contact form or by telephone by calling the Customer Service Department your decision within 15 calendar days of receipt of the product by you or a third party to indicate as and why you wish to return the product. Refunds can only be made if the products are in excellent condition in their original packaging with full content and without damaging the security labels.

In case a product is defective, we will send you a new identical product, without your charge, if you wish. To do so, you will be asked to send us photos showing that the product is defective. If this is not apparent from the photos you should send us the product back to check it out. In any case, the products you wish to return must be accompanied by the necessary legalization documents and receipts. We advise you to return the product as a registered parcel and possibly choose to ship a declared value that represents the cost of the products you ship. This is necessary in case of theft or loss of transport services. Return shipping costs are not covered by Timalfes Cosmetics and charge the customer.

You are not entitled to resignation in the cases referred to in Article 3ib of Law 2251/94 and in any other case provided for by law or by this Act in accordance with the law.


Without limitation of the Article 9 Disclosure provisions, the order can be canceled in the following cases: Before the order is completed, during the online ordering process, you can back "back" and remove the quantities of products from your basket by clicking the "remove" button. If the online order has been completed but the product has not yet been shipped, you can call +30 6937591043 and one of our partners will take over the cancellation of your order.


The e-shop has not a mechanism for canceling an order (in whole or in part) already registered. For any cancellation of an order, you should send an e-mail to This feature is offered to you by the time we notify you about the sending of your order. After this time, it is not possible to cancel.


The prices listed in the online store are in euro and include all taxes (24% VAT) except shipping costs. The shipping costs are charged to the customer and appear during the order and are invoiced at the end of the order in addition to the price of the selected products. reserves the right to modify the prices applicable to the products on its website at any time but is committed to applying the prices listed on its website at the time of your order.


Shipping Costs / Free Delivery:

The delivery deadlines mentioned in the e-shop are indicative and can be modified. will not be held responsible for the consequences of delaying the delivery or loss of your parcel by the carrier.

If the package is not received within the stated deadlines, an inquiry will be made to the carrier and lasts up to 15 days. During this period, no compensation or resumption of the mission may take place. Shipping costs depend on the total weight of the products you choose.

Order sending information

The products are shipped internally with the expressex courier company and abroad with Hellenic Post (ELTA)

Shipping costs depend on the total weight of the products you choose.


Your order may be delayed for the following reasons:


Note how we handle your order within our available inventory. In the event that one of our products is not available in our stock, we commit to contact you by email within 2 working days of the date of the order informing you of the deadline within which the product may be delivered to you.


Timalfes Cosmetics commits itself to the completeness and validity of the information posted on the website in terms of both the existence of the essential characteristics that are described on a case-by-case basis for each product it holds and the accuracy of the information on the , from the Timalfes Cosmetics online store, subject to any technical or typographical errors that have been avoided or inadvertently caused or due to any interruption of the website due to higher majeure.


Timalfes Cosmetics guarantees timely information to final consumers about the unavailability of the products of their choice. The online store is not responsible for any technical problems that occur to users when attempting to access and during the site and which relate to the operation or compatibility of their own infrastructure using the site. Timalfes Cosmetics also has no responsibility for acts or omissions of third parties and in particular unauthorized third party interventions in products and / or information made available through it.

INTELLECTUAL PROPERTY RIGHTS is the official web site of Timalfes Cosmetics. All the content of the web pages posted by our company, including images, graphics, photographs, designs, texts, services and products, are the intellectual property of Timalfes Cosmetics and are protected under the relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive features of Timalfes Cosmetics and / or its online store and / or third parties affiliated with them as well as their products or services are exclusive marks and distinctive features of Timalfes Cosmetics and / and and / or third parties that are protected by Greek, Community and international trademark laws and industrial and intellectual property and unfair competition.

In any case, their appearance and exposure to should in no way be construed as a transfer or assignment of a license or right to use them.


Users of accept that they will not use Timalfes Cosmetics online store for sending, posting, sending by e-mail or otherwise transmitting any content is illegal, harmful, threatening, abusive, defamatory, defamatory, defamatory, obscene, obscene, libelous, violates someone elseʼs privacy, shows empathy or expresses racial, national or other discrimination, can cause harm to minors in any way, is not entitled to broadcast in accordance with (such as inside information, proprietary and confidential information obtained or disclosed as part of a business relationship or covered by confidentiality agreements) violates any patent, trademark, trade secret, copyright or other proprietary rights third-party, contains software viruses or any other code, file or program designed to cause interruption, damage, destruction or obstruction of operation of any computer software or hardware, intentionally or unintentionally contravenes existing Greek and EU legislation and provisions that may impede third in any way and any content used to collect or store personal data of users.


As soon as you post your order, please check your e-mail. We will send you the following message:

"Your order was completed, thank you." Please check your e-mail. We have sent you a confirmatory e-mail with the details of your order.

Printed in 17/09/2019
From the web page Timalfes Cosmetics