Right of Return
At Timalfes, we respect your wishes. If, for any reason, you are not satisfied with your order, you have the right to return the product within 20 days, provided that it has not been used and its packaging has not been damaged and we will refund 100% of the value of.
For the return process you must follow specific instructions which will ensure the correct and safe return of the product to the company.
- Your first move is to contact us, by phone or e-mail and let us know your intention to return the product.
- Pack the product very well to return. The products are checked and then a refund is made. If damaged during shipment, it can not be accepted.
- You will send the parcel with a cooperating courier company, to the headquarters of our company, free of charge, we will bear the costs. Let us know your shipping code and keep your shipping receipt until the process is complete.
If the above steps are completed correctly, we will refund 100% of the purchase amount of the product plus the shipping costs that you may have paid.