Free shipping on orders over € 110

Free shipping on orders over € 110

Terms of Use – Timalfes Cosmetics



All products and services available on the website are governed by the Terms and Conditions and the Privacy Policy. Any information related to any of the products, such as product availability and features, and any other relevant information is available on the product page.


The terms and conditions of use of the website, of which the Privacy Policy is an integral part, as well as any modification or change are governed by Greek law and any relevant dispute will be subject to the exclusive jurisdiction of the courts of Giannitsa.

Any provision of the above terms that is found to be contrary to the above legal framework or becomes invalid, automatically ceases to be valid and is removed from here, without in any way affecting the validity of the other terms.


Welcome to, which is the online exhibition and product store of the company Timalfes Cosmetics based in Giannitsa Pella and provides its services to you, visitors or customers, only by your acceptance of the following Terms of Use. Please read them carefully to make sure you agree, as if you visit or make purchases through, you will automatically accept them. It is also noted that the use or purchase of any other services provided by the online store, are subject to the specific terms of use, except in cases where deviations from these terms are expressly stated.


Timalfes Cosmetics reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. It also undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. It is clarified that the change of terms does not occupy orders that you have already placed.


The website belongs to Timalfes Cosmetics, based in Giannitsa, Pella, Bafras & Filippou Street, PC 58100, Greece, Tax Office Giannitsa and VAT 059578941. The natural cosmetic products that appear on the website are prepared for Timalfes Cosmetics and honey as well as all the products of the hive are of our production, with Bio Hellas certification.


Timalfes Cosmetics recognizes the importance of the issue of the security of your personal data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal information and your transactions, is secure and confidential. The security of the online store of Timalfes Cosmetics is achieved by the following methods:

– Customer Identification

The passwords used for your identification are two: the password (e-mail or username) and the personal secret security code (password), which every time you enter them provide you with absolute security access to your personal information.

Allows you to change your personal password and e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you should notify us immediately, otherwise the online store of Timalfes Cosmetics is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg dates of birth).

Automatic Disconnection

If there is no activity for 20 minutes, the members of the online store of Timalfes Cosmetics are automatically disconnected.

– Controlled Access (firewall)

Access to the systems of (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information of the company.

– Transaction Confidentiality

Confidentiality is self-evident. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to Timalfes Cosmetics is confidential and Timalfes Cosmetics has taken all the necessary measures to use them only to the extent deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.

Timalfes Cosmetics does not disclose customer and transaction information unless authorized in writing by you or as required by a court order or decision of another public authority.

In the event that Timalfes Cosmetics uses third parties to support its systems, it takes care to ensure confidentiality.

Without prejudice to the provisions of Chapter 7 hereof, relating to Personal Data, you may request any information held about you, as well as their correction, in the event that you may prove the existence of an error.

For your own safety, you should also treat all information provided through the service as confidential and confidential and do not disclose any information to third parties.

– Privacy

When you visit the pages you may be asked to provide your personal information (name, surname, occupation, email address, product shipping address, etc.) as a rule to process your orders or to provide our services. Any personal data that you declare anywhere on the pages and services of the websites, are kept exclusively for reasons related to your transactions with us, the improvement of the provided services and the guarantee of the operation of the respective service and it is not allowed to be used by any third party (except where provided by law to the competent authorities only).

In any case, the employees of Timalfes Cosmetics who have access to your personal data are specific and the access of unauthorized persons to your personal data is prohibited. Every reasonable measure to secure your data has been taken. Your personal information in extremely rare and special cases may be disclosed to companies cooperating with Timalfes Cosmetics, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information is not undergo any illegal processing.

For any question or suggestion or statement related to these issues please contact us using the special contact form which you provide at the following link

At any time, the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data.

Timalfes Cosmetics makes every effort to provide high quality services. However, cases of errors in prices and minor product features can not be ruled out and it can not be guaranteed that there will be no downtime of the website or “human” errors when updating / listing the price of a product. For the safety and effectiveness of your purchases, we invite you if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact the Customer Service Department at +30 6937591043 or via of the website’s email form.

After the registration of your order you will receive an automated e-mail which will state the details of your order. After processing the order from the online shopping department of Timalfes Cosmetics, you will receive the second and confirmation e-mail with the products that will be sent to you. From this point the contract between us is concluded.

In case there is a pending issue in your order, then a corresponding e-mail and / or sms will be sent to you. Alternatively we will contact you on the phones you have given us when registering or registering the order on our site.

There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We invite you to ensure that these emails can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay. The products are delivered to you as soon as possible and in any time not exceeding thirty days from the conclusion of the contract. Exceptions areProducts with pre-order status are expected soon and upon order, for which there is a separate delivery update.

– Customer protection reserves the right to ask you, in case of an amount exceeding the limit of 250 euros, to send us an identity card and a residence document by fax, e-mail or mail. We are sorry for the inconvenience we are causing you, however these measures demonstrate our willingness to protect our customers from possible fraud.


You can return a product and we will pay the price if you notify us in writing via the contact form or by calling the Customer Service Department, your decision within 15 calendar days of receipt of the product by you or a third party who will indicate as and the reasons why you want the product returned. Refunds are only made if the products are in excellent condition in their original packaging with full contents and without the security labels being damaged.

In case a product is defective we will send you, without any charge from you, a new same product, if you wish. To do this, you will be asked to send us photos that prove the product is defective. If this is not apparent from the photos you should send us the product back to check it out. In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts. We advise you to return the product as a registered parcel and possibly choose a declared value shipment that represents the cost of the products you ship. This is necessary in case of theft or loss by the transport services. The shipping costs of the return of the product are not covered by Timalfes Cosmetics and are borne by the customer.

You are not entitled to withdraw in the cases of article 3b of law 2251/94 and in any other case that is provided by law or the present in accordance with the law.

– order cancellation

Without limitation of the Withdrawal provisions of article 9, the cancellation of the order can be done in the following cases: Before the order is completed, during the electronic ordering process, you can “back” and remove the quantities of products from your cart by clicking on the “remove” button. If the online order has been completed but the product has not been shipped yet, you can call +30 6937591043 and one of our partners will cancel your order.


The e-shop does not have a mechanism for canceling an order (in whole or in part) that has already been registered. For any cancellation of an order, you must send an e-mail to This feature is offered to you until we inform you about the shipment of your order. After this time point, cancellation is not possible.


The prices listed in the online store are in euros and include all tax charges (24% VAT) except shipping costs. Shipping costs are borne by the customer and are displayed during the order while they are invoiced at the end of the order in addition to the price of the selected products. reserves the right to change the prices that apply to the products on its website at any time, but undertakes to apply the prices listed on its website at the time of your order.


Shipping Costs / Free Delivery:

The delivery deadlines mentioned in the e-shop are indicative and can be modified. can not be held responsible for the consequences due to delay in delivery or loss of your parcel by the carrier.

In case of non-receipt of the parcel within the mentioned deadlines, an inquiry is made to the carrier and lasts up to 15 days. During this period, no compensation or re-shipment will be possible. Shipping costs depend on the total weight of the products you choose.


Your order may be delayed for the following reasons:

In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order. In case it is impossible to communicate by phone and / or by e-mail (e-mail) with you ( if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. your data you entered is incorrect einformed. Therefore, in order to avoid any delay, we invite you to place your order using: a registered or professional e-mail address. A landline number (work or home) so that we can contact you at any time.


Please note that we process your order within our available stocks. In case one of our products is not available in our stock, we undertake to contact you by e-mail within 2 working days from the date of the order informing you of the deadline within which the product can be delivered to you.


Timalfes Cosmetics is committed to the completeness and validity of the information provided on the website both in terms of the existence of the essential features that are described on a case-by-case basis for each product it has and the accuracy of the information regarding the information provided. , from the online store of Timalfes Cosmetics services, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to possible interruptions of the website due to force majeure.


Timalfes Cosmetics guarantees the timely information of the final consumers about the non-availability of the products of their choice. The online store is not responsible for any technical problems that occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure, with the use of the website. Also Timalfes Cosmetics is not responsible for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or information available through it.


The website is the official website of Timalfes Cosmetics. All content on the websites posted by our company, including images, graphics, photos, drawings, texts, services and products, are the intellectual property of Timalfes Cosmetics and are protected under the relevant provisions of Greek law, European law and international conventions. The names, images, logos and insignia representing Timalfes Cosmetics and / or its online store and / or third parties affiliated with them and their products or services are the exclusive trademarks and insignia of Timalfes Cosmetics and / or and and / or the above third parties protected by Greek, EU and international trademark and industrial and intellectual property laws and unfair competition.

In any case, their appearance and display on the website should in no way be construed as a transfer or assignment of their license or right of use.


Users of acknowledge that they will not use the Timalfes Cosmetics Online Store to post, publish, email or otherwise transmit any content that is illegal, harmful, threatening, offensive, defamatory, defamatory, defamatory, vulgar, obscene, libelous, violates someone else’s privacy, shows empathy or expresses racial, ethnic or other discrimination, may cause harm to minors in any way inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights, contains software viruses or any other files,or programs designed to interrupt, cause damage, destroy or interfere with the operation of any computer software or hardware, whether intentionally or unintentionally in violation of applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store users’ personal data.


As soon as you place your order, please check your e-mail. We will have sent you the following information message:

“Your order is complete, thank you.” Please check your email. We have sent you a confirmation e-mail with the details of your order.

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